Return Policy
Last Updated: February 25, 2025
AdoreParts LLC
275 S 3rd Street, 201, Burbank, CA 91502, USA
Email: storage@adoreparts.com | Phone: +1 (747) 528-7667 (Mon–Fri: 9 AM – 9 PM, Sat–Sun: 10 AM – 5 PM PT)
1.1. Scope
This policy governs the return and exchange process for products purchased through AdoreParts.com.
1.2. Compliance
Our policy complies with applicable U.S. and California laws, including consumer rights under the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and the Song-Beverly Consumer Warranty Act where applicable.
1.3. Acceptance
By placing an order, customers acknowledge and agree to this policy.
2.1. Timeframe
Returns are accepted within 14 calendar days from the delivery date, or as otherwise required by law (e.g., for defective items or statutory warranty).
2.2. Condition Requirements
Returned items must meet the following conditions:
Original packaging, tags, and seals intact
No signs of use, installation, or alteration
No missing parts or visible damage that affects resale condition
Items not meeting these requirements may be rejected and returned at the customer’s expense.
2.3. Non-Returnable Items
The following items are not eligible for return, unless otherwise required by law:
Products that have been installed, used, or modified
Items damaged due to improper handling or installation by the customer
Opened electronic components
Items that are non-returnable under applicable law
3.1. Defective or Damaged on Arrival
Defective or damaged items may be returned or exchanged within 14 days of delivery, or longer if required by law (e.g., for implied warranties).
3.2. Lawful Returns
We will honor any return rights granted by applicable law, even if they fall outside the terms outlined in this policy.
3.3. Liability
We are not responsible for damage or defects occurring after the product is handed over to the carrier, unless otherwise required by law.
4.1. Refund Method
Approved refunds will be issued to the original payment method, unless otherwise required by law.
4.2. Processing Time
Refunds typically take up to 7 business days after the returned item is inspected and approved.
4.3. Return Shipping
Customers are responsible for return shipping costs unless the product is defective or return is required by law.
4.4. Third-Party Delays
We are not responsible for refund delays caused by third parties (e.g., carriers or payment processors), unless otherwise required by law.
Email storage@adoreparts.com with your order number and reason for return.
Wait for return instructions.
Send the item to the address provided in the return confirmation.
Disputes related to returns are subject to binding arbitration under our Terms of Service.
Any disputes arising from or related to this Return Policy must be resolved through binding arbitration, in accordance with our Terms of Service. By using our services, you waive the right to a court action and agree to individual (non-class) dispute resolution.
For questions about this policy:
Email: storage@adoreparts.com
Phone: +1 (747) 528-7667
Business Hours:
Mon–Fri: 9:00 AM – 9:00 PM
Sat–Sun: 10:00 AM – 5:00 PM (PST)
Online ordering available 24/7
Thank you for shopping with us!
