Return Policy

Return Policy

Last Updated: February 25, 2025
AdoreParts LLC
275 S 3rd Street, Apt 201, Burbank, CA 91502, USA
Email: storage@adoreparts.com | Phone: +1 (747) 528-7667 (Mon–Fri, 9 AM–5 PM PT)

1. General Conditions

1.1. Scope
This policy governs the return and exchange process for products purchased through AdoreParts.com.

1.2. Compliance
Our policy complies with applicable U.S. and California laws, including consumer rights under CCPA/CPRA and the Song-Beverly Consumer Warranty Act if relevant.

1.3. Acceptance
By placing an order, customers acknowledge and agree to this policy.

2. Return Eligibility

2.1. Timeframe
Returns are accepted within 14 calendar days from the delivery date (or as otherwise required by law, such as for defective products).

2.2. Condition Requirements

• Original packaging, tags, and seals intact.
• No use, installation, or alteration.
• No missing parts or damage that affects commercial appearance.
• Items not meeting these requirements will be returned to the customer at their expense.

2.3. Non-Returnable Items

• Products used or missing commercial appearance.
• Items damaged due to improper handling by the customer.
• Opened electronic components.
• Items otherwise not returnable by law.

3. Defective Products and Exceptions

3.1. Defective or Damaged on Arrival
Defective or damaged items can be returned or exchanged within 14 days of delivery, or longer if required by law (e.g., implied warranties).

3.2. Lawful Returns
We will accept any returns mandated by applicable law, even if other conditions normally exclude them.

3.3. Liability
We are not liable for defects or damage after delivery to the carrier, unless required by law.

4. Refund Process

4.1. Refund Method
Refunds are issued to the original payment method unless otherwise required by law.

4.2. Processing Time
Refunds typically take up to 7 business days after inspection and approval.

4.3. Return Shipping
Customers are responsible for return shipping unless the item is defective or as required by law.

4.4. Third-Party Delays
We are not liable for refund delays caused by third parties (payment processors, carriers) unless required by law.

5. How to Request a Return

• Step 1: Email storage@adoreparts.com with your order number and reason for return.
• Step 2: Wait for return instructions.
• Step 3: Send the item to the address provided in the return confirmation.

Disputes related to returns are subject to binding arbitration per our Terms of Service.

6. Dispute Resolution

Any disputes related to this Return Policy must be resolved through binding arbitration according to our Terms of Service. By using our services, you waive your right to a court action and agree to individual (non-class) dispute resolution.

7. Contact Information

For questions about this policy:

• Email: storage@adoreparts.com
• Phone: +1 (747) 528-7667 (Mon–Fri, 9 AM–5 PM PT)

Thank you for shopping with us!