Frequently Asked Questions (FAQ)

Last Updated: February 26, 2025
AdoreParts LLC
275 S 3rd Street, 201, Burbank, CA 91502, USA
Email: dir@adoreparts.com | Phone: +1 (747) 528-7667 (Mon–Fri, 9 AM–5 PM PT)

1. What products do you sell?

We offer new and used auto parts and accessories for both passenger and commercial vehicles. You can explore our full selection at adoreparts.com.

2. Where do you ship?

We currently ship within the United States only. Orders are processed in 1–2 business days, and delivery times vary depending on the carrier and destination.

3. Do you offer free shipping?

Yes! Free shipping is available for orders over $500. For details and any promotional terms, check our website or Shipping Policy.

4. How can I track my order?

Once your order ships, we’ll email you a tracking number. If you have questions about your order’s status, contact us at dir@adoreparts.com.

5. Can I return a product?

Absolutely. You can return items within 14 days of delivery, provided they’re unused and in their original packaging. For more details, see our Return Policy (https://adoreparts.com/en/about-return) or email storage@adoreparts.com to start the process.

6. What if my item arrives defective or damaged?

Contact us within 14 days at storage@adoreparts.com. We’ll issue a replacement or refund and cover return shipping costs for defective products.

7. What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and bank transfers (wholesale customers only). Any applicable sales tax is calculated automatically at checkout.

8. Do you collect my personal information?

Yes. We collect information such as your name, address, and email to process orders and provide support. We do not sell your data. Learn more by reading our Privacy Policy (https://adoreparts.com/en/privacy-policy).

9. How do I stop receiving marketing texts?

Simply reply “STOP” to any text message, or email us at dir@adoreparts.com. We’ll remove you from our SMS list immediately.

10. What happens if I have a dispute with AdoreParts?

All disputes are resolved via binding arbitration in Los Angeles County, California. Refer to our Terms of Service (https://adoreparts.com/en/terms-of-service) for details on the process.

11. How do I get in touch with you?

You can reach us at dir@adoreparts.com or call +1 (747) 528-7667 (Monday–Friday, 9 AM–5 PM PT). We’re here to help!

Additional Resources
Terms of Service
Return Policy
Shipping Policy
Privacy Policy